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Privacy
This Privacy Policy outlines our commitment to protecting the privacy and security of yourpersonal information. It details the types of information we collect, how it is used, and themeasures we take to ensure your data is handledresponsibly. By accessing or using ourservices, you consent to the practices described in this policy. We are dedicated to maintainingtransparency with our users and encourage you to read this document carefully to understandour approach to privacy
Introduction
Our platform is designed with your privacy in mind, ensuring that the collection of personal information is transparent and secure. We collect information in several ways:
Our goal in collecting information is to provide and improve our services, manage your account, understand your preferences, and enhance your user experience. We are committed to not collecting more information than is necessary and to not retaining your personal information longer than is needed for our legitimate business purposes or as required by legal obligations
- directly from You: When you provide it to us, such as by filling out forms, subscribing to services, posting material, or requesting further services. This includes information you provide when you register to use our site, subscribe to our service, or communicate with us.
- automatically as You Navigate Through the Site: This includes usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. The information we collect automatically is statistical data and may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties.
- from Third Parties: For example, our business partners.
Information Collection
Please be aware that data protection laws in certain countries may not offer the same level of protection as those in your country. By using our services, you consent to the transfer of your information to countries outside of your own, understanding the risks involved.
International Data Transfers
We operate globally and may transfer your personal information to third-party service providers in countries outside of your own for the purposes outlined in this Privacy Policy. When we transfer your data internationally, we ensure that adequate safeguards are in place to protect your personal information and to comply with our legal obligations. This may include transferring data in accordance with data protection agreements that meet applicable legal standards.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on this page with a new 'Last Updated' date. We encourage you to review our Privacy Policy regularly to stay informed about our information practices and the ways you can help protect your privacy.
If we make significant changes that materially alter your privacy rights, we will provide additional notice to you, such as by sending an email notification or displaying a prominent notice on our services.
By continuing to use our services after these changes are made, you agree to the revised policy.
Contact Us
If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please do not hesitate to contact us. You can reach out to us via email at info@firstcallcomplete.com, or by mail at 1108 - 250 Consumers Road, Suite 945, Toronto, ON M2J 4V6 Canada
We are dedicated to protecting your privacy and will make every effort to address your concerns.
Information Storage and Security
We take the security of your personal information seriously and implement a variety of security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to: encryption, firewalls, and secure server facilities. Our security practices are reviewed regularly and updated as necessary to meet the highest standards of data protection.
Despite our efforts, no security measures are completely infallible. In the event of a security breach, we will take prompt steps to mitigate the impact and will notify affected individuals in accordance with applicable laws.
Your personal information is stored on our servers and is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
User Rights
We recognize that you have rights over your personal information and provide the following options for controlling your data:
We are committed to facilitating the exercise of these rights in a timely manner. Please contact us if you have any questions or concerns about your rights or if you wish to exercise any of them.
- access and Update: You have the right to access and update your personal information at any time through your account settings or by contacting us directly.
- deletion: You may request the deletion of your personal information, subject to certain exceptions prescribed by law.
- objection and Restriction: You can object to the processing of your personal information or ask us to restrict processing in certain circumstances.
- data Portability: Where applicable, you may request a copy of your personal information in a structured, commonly-used, and machine-readable format.
- withdraw Consent: If you have given consent to the processing of your data, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Disclosure of Information
We are committed to maintaining the confidentiality of your personal information. However, there are circumstances under which we may share your information with third parties:
We take steps to ensure that any third-party partners who handle your information adhere to confidentiality and security measures consistent with this Privacy Policy and applicable laws.
With Your Consent: We may share information when you have given us explicit consent to do so.
Service Providers: We may share information with companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
Legal Requirements: We may disclose information if required by law, in response to a subpoena or court order, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
Aggregated or De-identified Data: We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, or other purposes.
Service Providers: We may share information with companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
Legal Requirements: We may disclose information if required by law, in response to a subpoena or court order, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
Aggregated or De-identified Data: We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, or other purposes.
Use of Information
We utilize the information collected from our users to enhance their overall experience and to provide tailored services. Specifically, we use information for the following purposes:
To Provide, Maintain, and Improve Services: We use your information to operate effectively, maintain the quality of our services, and to facilitate the introduction of new features.
Communication: To communicate with you about your account, updates to our services, promotional offers, and to respond to your inquiries.
Customization: To personalize your experience by tailoring content, recommendations, and offers we display to you, both on our services and elsewhere online.
Security and Fraud Prevention: To increase the security of our services, including detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm our users or the public.
Compliance and Enforcement: To comply with legal obligations, to enforce our terms and conditions, and to protect the rights, property, or safety of our users, the public, or our selves.
Research and Development: We use information for internal research and development purposes, to improve understanding of our users’ needs, to enhance our services, and to develop new products and features.
Communication: To communicate with you about your account, updates to our services, promotional offers, and to respond to your inquiries.
Customization: To personalize your experience by tailoring content, recommendations, and offers we display to you, both on our services and elsewhere online.
Security and Fraud Prevention: To increase the security of our services, including detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm our users or the public.
Compliance and Enforcement: To comply with legal obligations, to enforce our terms and conditions, and to protect the rights, property, or safety of our users, the public, or our selves.
Research and Development: We use information for internal research and development purposes, to improve understanding of our users’ needs, to enhance our services, and to develop new products and features.
By using our services, you consent to the use of your information for these purposes. We are committed to using your personal information responsibly and in accordance with applicable data protection laws.